Return & Exchange Policy

Return, Exchange & Refund Policy

At Nagina Posh, your satisfaction is our priority. We want you to love every piece you receive. Please read our policy below carefully.

Returns

We accept returns within 7 days of receiving your order, provided the item is:

Unused, unworn, and unwashed
In its original packaging with tags intact
Accompanied by proof of purchase (order number)

Please note: Since our products are stitched and custom-made, returns are only accepted in case of a manufacturing defect or if the wrong item was delivered.

Exchanges

We offer exchanges within 7 days of delivery in the following situations:

Manufacturing defect in the item
Wrong item or size delivered
Significant colour difference from what was shown

To request an exchange, please contact us with your order number and clear photos of the item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days via the original payment method.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. Please provide your bank details when raising the request.